Terms & Conditions

PART 1: RESERVATION TERMS AND CONDITIONS

INTRODUCTION AND GENERAL PROVISIONS

Your reservation and the accommodation agreement made with a hotel within the Akasha Resort Hambalang brand (whether made by you directly with Akasha Resort Hambalang or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.

When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.

If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Akasha Resort Hambalang has no liability for any acts or omissions of such party including their observance of your data protection rights.

When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the Akasha Resort Hambalang website (which shall mean https://akasha-hambalang.co.id or any related Akasha Resort Hambalang web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the Akasha Resort Hambalang.

All information regarding rooms, facilities, products and services offered at the Akasha Resort Hambalang contained on the Akasha Resort Hambalang website does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair at the Akasha Resort Hambalang. The Akasha Resort Hambalang website may also contain typographical errors or omissions.

RESERVATIONS PROCEDURE AND POLICIES

1. Online reservations

The Akasha Resort Hambalang website and telephone facility enables you to check the accommodation offerings and availability of Akasha Resort Hambalang (and related products and services). On completion of the reservation process, the Reservations will transmit an online or email confirmation of your reservation.

2. Hotel Prices

The prices indicated on the Akasha Resort Hambalang website and telephone facility for the Akasha Resort Hambalang rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.

3. Payment

It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the Akasha Resort Hambalang for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.

4. Cancellations and Amendments

You should make any cancellations or amendments to your reservation using telephone. The cancellations and amendments policy that applies to your reservation will depend on the Akasha Resort Hambalang’s policy as advised at the time of booking.

5. Rate/Reservation Validity

Reservation confirmations are provided to you solely for your convenience. Akasha Resort Hambalang retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Akasha Resort Hambalang’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.

6. Early Departure

Akasha Resort Hambalang have an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only if your rate and the Akasha Resort Hambalang’s policy permits.

7. Currency

Reservations will be charged in the Akasha Resort Hambalang’s local currency as shown on the Akasha Resort Hambalang website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the Akasha Resort Hambalang’s local currency.

A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

8. Rate Requirements

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Akasha Resort Hambalang hotels are not obligated to honor this rate if you do not qualify or do not have proof of qualification.

9. Pre-paid Reservations

Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

10. Guarantee Rules

For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Akasha Resort Hambalang check-out time on the day following the day of arrival. The Akasha Resort Hambalang hotel may authorize the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.

11. Overbooking

In the event that a guest cannot be accommodated due to the Akasha Resort Hambalang overbooking or an unforeseen circumstance, the Akasha Resort Hambalang will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Akasha Resort Hambalang is unable to accommodate such guests, and will pay for transportation to that property.

12. Special Requests

Akasha Resort Hambalang will strive to honor any request for specific room types or bed types and some Akasha Resort Hambalang will confirm such arrangements at the time you make your reservation. However, Akasha Resort Hambalang unable to guarantee that your request will be honored and will be depends on availability upon arrival.

13. Guest’s obligations

You agree to the terms and conditions of purchase imposed by Akasha Resort Hambalang. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.

You understand that any violation of an Akasha Resort Hambalang’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and you are allowing Akasha Resort Hambalang to debiting your account for any costs it incurs as a result of such violation.

14. Force Majeure

Akasha Resort Hambalang will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Akasha Resort Hambalang . Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.

15. Limitations

Akasha Resort Hambalang will not responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Furthermore, Akasha Resort Hambalang will not responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .

Akasha Resort Hambalang may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.